Dude, I know. We've spoken to them over the phone on 4 occassions and received 4 different answers!
1. Can't install cable because we're on a shared power meter (WTF!)
2. Easily install cable, no installation fee, $20 a month, $100 online rebate (w00t!) They'll call back in 24 hours. 2 days later, no call.
3. We're not in system, they need to do a site survey in order for installation. 3 to 4 days (didn't happen).
4. Can do installation, but service is $50 a month and earliest they can come out is in 8 days.
Jesus titty-fucking Christ, I wish there was another cable internet service around this area. I would take my business to them in a HEARTBEAT.